Founder of Enarka, a renewable energy company, shares how they improved user experience with Formcept’s real-time data analysis.
About:
- Domain: Customer intelligence
- Revenue: $10Mn+
- GTM: Sales-led
- Year: 2018-19
The context:
In the cloud, MecIoT powered our EV Central Management System, enabling several advanced features that significantly enhanced the user experience:
1. Efficient Charging Management
Users could easily block, book, or schedule charging sessions through our apps, thanks to the robust integration.
2. Contextual Recommendations
MECBot's capabilities allowed us to offer personalized suggestions for nearby activities, such as dining or entertainment, while users waited for their EVs to charge.
3. Seamless Automation and Payments
The system ensured a smooth payment process, with automation features like unlocking the remote charging gun once the transaction was complete.
“Formcept played a pivotal role in transforming our EVSE ecosystem at enArka. Our EV charging stations were seamlessly integrated with Formcept’s innovative decision intelligence solution, which efficiently captured data using the OPP protocol and transmitted it to the platform in the cloud.”
Dr. Ramesh Srinivasan
Founder CEO & Managing Director
Formcept’s contribution:
FORMCEPT's team consistently demonstrated exceptional technical expertise and professionalism. The MECBot platform was a cornerstone of our operations, offering real-time insights and automation that helped us deliver a high-quality experience to our customers.
Support & collaboration:
What stood out the most was FORMCEPT's commitment to their partners. Their technical and customer support teams were always proactive, responsive, and solutions driven. They worked closely with us to implement customizations, address challenges, and ensure seamless integration into our ecosystem.
FORMCEPT and MECBot were invaluable partners for enArka, enabling us to push the boundaries of what was possible in EV charging management. We are proud to have worked with such a forward-thinking and collaborative organization and would highly recommend them to any business looking for cutting-edge data solutions and outstanding partnership.
